E-Commerce Customer Service Executive

E-Commerce Customer Service Executive
Junior Executive
Responsibilities:

- Respond in a timely manner to inquiries from customers, via phone, email, messaging, social media, or e-commerce platforms such as WhatsApp, Facebook, Instagram, Shopee, Lazada, and more.
- Provide prompt and appropriate solutions to any problems faced by customers.
- Provide occasional support to the operations team to ensure target achieved.
- Monitoring of competitive activities to improve on company’s strategies.
- Building a good rapport with customers, to ensure smooth operations and goodwill.
- Compile data and advise on customers’ buying patterns to ensure best results in Sales and Marketing strategies.

Requirements:

Qualification:

Diploma/Advanced/Higher/Graduate Diploma

Job Details

  Job Specialization:

Customer Service

  Job Location:

Johor

  Employment Type:

Full-Time 

  Age Range of Candidate:

21 - 35

  Years of Experience:

2

  Monthly Salary:

RM 2,300.00 - RM 3,500.00

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