E-Commerce Customer Service Executive

Responsibilities:

- Respond in a timely manner to inquiries from customers, via phone, email, messaging, social media, or e-commerce platforms such as WhatsApp, Facebook, Instagram, Shopee, Lazada, and more.
- Provide prompt and appropriate solutions to any problems faced by customers.
- Provide occasional support to the operations team to ensure target achieved.
- Monitoring of competitive activities to improve on company’s strategies.
- Building a good rapport with customers, to ensure smooth operations and goodwill.
- Compile data and advise on customers’ buying patterns to ensure best results in Sales and Marketing strategies.